FAQ - What is Oncor's return policy?

We accept returns and provide free return shipping within 30 days of receipt or before December 21st, whichever comes first. We do not charge a restocking fee. Eligible return shipments must be scanned in by December 23rd or within 30 days of receipt, whichever comes first.

Exception: Clearance items and orders that individually or cumulatively total over US$300 are responsible for arranging return shipping on their own account. The standard return window applies. Christmas tree models listed as heavier than 60lb cannot be returned.