FAQ - What is Oncor's return policy?

We accept returns and provide free return shipping within 30 days of receipt or before December 21st, whichever comes first. We do not charge a restocking fee. Eligible return shipments must be scanned in by December 23rd or within 30 days of receipt, whichever comes first. Charges for prepaid tariffs, customs fees, handling, and shipping are not refundable for any returns.

Exception: Returns for preorder items are at the buyer's expense and arrangement to our manufacturing facility in China to ensure the returned product can be 100% recycled with our recycling capabilities.