Frequently Asked Questions

Click on any of the below links for answers to frequently asked questions:

• How are Oncor trees eco-friendly?

• Why are pre-lit trees not eco-friendly?

• What is the difference between hinge and hook trees?

• What is Oncor's return policy?

• Where can I find replacement assembly instructions?

• Do the heights of Oncor trees include the stand?

• Is there sales tax on orders?

• What tree height is recommended?

• Can Oncor tree storage boxes be cleaned?

• What are the terms of use for this website?