Frequently Asked Questions

Click on any of the below links for answers to frequently asked questions:

• How are Oncor trees eco-friendly?


• Why are pre-lit trees not eco-friendly?


• What is the difference between hinge and hook trees?


• What is Oncor's return policy?


• Where can I find replacement assembly instructions?


• Do the heights of Oncor trees include the stand?


• Is there sales tax on orders?


• What are the terms of use for this website?