Price Guarantee

Buy with confidence! If an item's price becomes lower during a Christmas season, we will proactively refund any price difference. Conditions apply*.

 

*Price guarantee is valid for all orders purchased through this website. Guarantee covers prices up to December 23rd of the given year. This guarantee only applies to prices advertised directly by Oncor. It does not cover any unauthorized or authorized resellers of Oncor products or units sold on eBay.

 

FAQ

Do I have to do anything to claim a price guarantee?

No, all items ordered through this website are covered and we will proactively refund any price difference.

 

If I see a cheaper listing for an Oncor product offered by "Merchant XYZ" online, does the price guarantee apply?

No, the price guarantee does not cover any products offered by unauthorized or authorized resellers.

 

If I see a cheaper listing for an Oncor product sold by Oncor through a marketplace such as Amazon, does the price guarantee apply?

Yes, the price guarantee applies if the order is sold by Oncor and not a reseller.

 

Example A

An item is purchased for $200 on this website between December 24, 2019 and December 23, 2020. If the price is below $200 anytime during that period, we will proactively refund the price difference.

 

Example B

An item is purchased for $200 on this website between December 24, 2019 and December 23, 2020. The price lowers to less than $200 on December 24, 2020 or later. The price guarantee will not be applicable in this situation.